FAQ's

What is Fresh Coffee Bean Company?

An online coffee store delivering amazing coffee, coffee mugs, travel cups, coffee machines & merchandise to your front door.

How long is coffee good for? Does coffee expire? How to make it stay fresh longer?

That depends on what type of coffee you have. All coffee should be stored long term between 50 and 70 degrees Fahrenheit, at about 30 to 50 percent humidity. If you have green coffee beans they should be stored to the open air (example, burlap bag) and are good to roast for 2 to 4 years, depending on humidity. Keep them dry and away from water and sunlight. Roasted coffee beans should be kept in an air tight container, as well as ground coffee. You can store roasted coffees without much flavor loss for about a year unopened, or 2 years in the freezer. Coffee is still good past these dates if kept properly, but flavor fades away quickly over time. Once you open roasted beans or ground coffee you should plan to use it up within a week for the best flavor. That is why it is always best to buy small amounts instead of 5 or 10 pound packages.

How can I track my order?

Tracking information will be sent to the email address associated with your order once the item is shipped.

What is the average shipping time for when I place a coffee order?

Orders ship within 3-5 business days and are shipped via Ground.

Do you accept returns?

We do not accept returns for perishable items, all sales are final. If you receive your order and notice the order is damaged you must contact us within 48 hours for an exchange. No exchanges or returns will be accepted after 48 hours.

Where do you ship?

We ship orders worldwide.

How can I change my order after it’s been placed?

We will always do our best to make sure that you’ll get what you need, but we cannot guarantee that we will be able to fix the order before it ships out. Turnaround time on packages are very fast which is what makes changes tricky. Email us IMMEDIATELY (freshcoffeebeancompany@gmail.com) if there is an issue. Include cancel/change order # in the subject line.

What shipping carriers do we use?

We use USPS, UPS & DHL Express.